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Terms and Conditions

Terms & Conditions

Please read the following terms and conditions carefully as it sets out the terms of a legally binding agreement between you (the Customer) and Siviwallet Consultancy Services Private Limited

Introduction
This following sets out the terms and conditions on which you may use the content on Siviwallet.com website owned by Siviwallet Consultancy Services Private Limited, and all the services herein will be referred to as Siviwallet Services.

Registration Access and Use
We welcome users to register on our Website. We offer the below mentioned registration services which may be subject to change in the future. All changes will be appended in the terms and conditions page and communicated to existing users by email.
Registration services are offered for individual only. The nature of Siviwallet content services you consume on the website will vary according to the type of registration you choose, on the geography you reside or the offer you subscribe to.
a) Basic Registration
b) Premium Registration
The details of the services and access offered for each account have been listed on www.siviwallet.com

For Recharge Services:
All sales of service are final and there will be no refund or exchange permitted. Please be advised that You are responsible for the Recharge for and all charges that result from those purchases. Siviwallet Consultancy Services Pvt Ltd is not responsible for any purchase of Recharge for an incorrect account number.

However, in a case where a transaction has been completed by you on the Site, and money has been charged to your card or bank account but a Services has not delivered within 24 hours of your completion of the transaction then you may inform us by sending us an email on info@siviwallet.com or posting us a message.

In such a scenario you will be entitled to a full refund. We request you to include in the email the following details - Recharge value, Transaction date and Order Number shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of service then you will be refunded the money within 7 working days from the date of the receipt of your email.

For B2B Services:
Any top-up payment / advance payment which is received from retailers / distributors deposit the advance payment to his retail account for, the retailer / distributor does not use the amount for goods & services and he wants his payment to return in this case after one month of deposit, retailer need to give refund request to us, once we will get refund request from the retailer, the balance amount will be refunded within 15 to 20 working days via same source.